WUDE CLEANING SOLUTION

1. Purpose

This Service Level Agreement (“Agreement”) defines the standards, responsibilities, and expectations for cleaning services provided by Wude Cleaning Solution (“WUDE”) to its clients.

2. Scope of Services

WUDE agrees to provide professional cleaning services as outlined in the Client’s approved quotation or service agreement.

• Standard residential cleaning
• Deep cleaning
• Move-in / Move-out cleaning
• Office and commercial cleaning
• Customized cleaning services as specified in the approved quotation

All services shall be performed strictly in accordance with the agreed scope of work.

3. Service Scheduling & Availability

• Services are provided by appointment only.
• Appointments are confirmed upon receipt of payment or deposit, if applicable.
• Same-day or emergency services are subject to availability and additional fees.
• Service Hours: Sunday–Saturday, 8:00 AM – 6:00 PM.
• WUDE reserves the right to limit bookings to a maximum of five (5) per day.

4. Response & Arrival Time

• Cleaning personnel will arrive within a thirty (30) minute window.
• Clients will be notified in advance of any delays.
• WUDE may reschedule due to emergencies or severe weather conditions.

5. Performance Standards

• Use of professional-grade cleaning supplies
• Trained and vetted staff
• Completion of services as described in the quotation
• Respect for Client property and privacy

Clients must report any service deficiencies within twenty-four (24) hours of completion.

6. Re-Clean Guarantee

• Twenty-four (24) hour re-clean guarantee.
• Affected areas will be re-cleaned at no additional cost if standards are unmet.
• Requests after twenty-four (24) hours may incur additional charges.

7. Client Responsibilities

• Provide timely access and accurate instructions.
• Secure pets or notify WUDE in advance.
• Remove excessive clutter.
• Disclose fragile or high-value items.
• Ensure water and electricity are available.
• WUDE shall not be responsible for damages arising from pre-existing conditions.

8. Exclusions & Limitations

• Biohazard cleanup (unless expressly contracted)
• Mold remediation
• Hoarding cleanup
• Heavy lifting or moving furniture over 25 lbs
• Exterior window cleaning above ground level

Such services require separate agreements.

9. Pricing & Payment Terms

• Pricing is based on the approved quotation.
• Full payment is required at the time of booking to secure the appointment.
• Payment upon service completion may be permitted for approved recurring or commercial clients pursuant to a written agreement.
• Late payments may result in service suspension and applicable fees.
• WUDE reserves the right to withhold service deliverables until payment is received.

10. Cancellations & Rescheduling

• Clients must provide at least 24 hours’ notice.
• Late cancellations may incur up to 50% fee.
• No-shows may be charged up to 100% of the service fee.

11. Health, Safety & Liability

• WUDE follows industry safety standards and maintains general liability insurance.
• Eco-friendly products available on request.
• WUDE is not responsible for normal wear, undisclosed fragile items, or inaccessible areas.

12. Damage & Liability

• Any damage must be reported within 24 hours.
• WUDE’s liability is limited to the cost of service performed, except where prohibited by law.
• Service completion may be documented with photographs for quality assurance.

13. Force Majeure

WUDE shall not be liable for failures or delays due to circumstances beyond reasonable control, including natural disasters, severe weather, power outages, or government restrictions.

14. Termination

• Either party may terminate recurring services with 7 days’ written notice.
• Immediate termination for unsafe working conditions or non-payment.
• All outstanding balances must be settled prior to termination.

15. Privacy & Confidentiality

Client information shall be kept confidential and used solely for service delivery and communication purposes.

16. Amendments

WUDE reserves the right to amend this Agreement. Clients will be notified of material changes.

17. Governing Law

This Agreement is governed by the laws of the State in which the service is performed, without regard to conflict-of-law principles.

18. Acceptance

By booking services with Wude Cleaning Solution, the Client acknowledges and agrees to be bound by the terms of this Agreement.